Privacy Policy

Information We Collect

We may collect information you provide directly, information created during purchase and account activity, and limited technical data generated when you use the website.

• Checkout information such as name, email address, billing details, and communication preferences.
• Order, billing, refund, and license records tied to Soledad purchases, renewals, downloads, invoices, and receipts.
• Support and contact data, including ticket messages, attachments, environment details, and troubleshooting information you submit.
• Device, browser, log, and security data needed to protect the site, prevent abuse, and maintain service reliability.

How We Use Information

Core processing is used to run the Soledad sales experience and support the customer relationship after purchase.

• Process guest checkout, confirm purchases, and support purchase delivery.
• Process checkout, confirm purchases, sync licenses, deliver downloads, and provide billing documents.
• Respond to support requests, investigate reported issues, and communicate important product or account updates.
• Detect fraud, abuse, unauthorized access, license misuse, and other security risks.

Cookies, Consent, and Optional Services

Some website functions rely on strictly necessary cookies and similar technologies. Optional categories such as analytics, marketing, and preference tools should only run after the matching consent choice is accepted.

• Required cookies support checkout, CSRF protection, consent state, and access to licensed products and downloads.
• Optional analytics, marketing, and related tooling are controlled through the site consent experience and Privacy Preferences controls.
• More detail about cookie categories and controls is available on the Cookie Policy page.

Use the Privacy Preferences control in the footer to review or change optional consent categories on public pages.

Sharing, Retention, and Your Requests

We may share data with service providers involved in payments, account operations, hosting, customer support, analytics, or communications when needed to operate the service. We retain information for as long as reasonably necessary for purchases, support, compliance, fraud prevention, and account history.

• We do not sell your personal information as a standalone product.
• Where applicable, you may request access, correction, export, or deletion of your personal information, subject to legal, billing, security, and fraud-prevention obligations.
• If a purchase was processed through ThemeForest, Envato may also act as a separate controller or processor under its own privacy policy and marketplace terms.